Kardinal is committed to providing an exclusive experience, converting our deep understanding of adult tobacco consumer needs into better and more satisfying products. More importantly, Kardinal delivers solutions and provides assistance to adult smokers who may long to quit or reduce their nicotine intake, should they desire.

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Warranty Terms

How long does the Limited Warranty Last?

Kardinal devices are covered by a one (1) year limited warranty (“Limited Warranty”) from the date of retail purchase from an authorised Kardinal retailer by a person aged 18 years or older. This Limited Warranty is not transferable to subsequent owners.

What does the Limited Warranty cover?

Kardinal Industries only warrants the device against defects in materials and workmanship that arise under normal conditions and use.

What is NOT covered by the Limited Warranty?

  1. KSpods and KS Charging Cable (included in the starter kits); 
  2. Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes; 
  3. Damage caused by the device being exposed to or coming in contact with moisture (e.g., liquids, water, or rain, extreme humidity, unusual heavy perspiration or other moisture), or extreme thermal or environment conditions (e.g., sand, food, dirt or similar substances); 
  4. Damage caused by operating the device outside the permitted or intended use as described by Kardinal Industries in the device documentation;
  5. Damage caused by modification to alter functionality or capability;
  6. Damage ( 1 ) attributable to accessories or attachments not authorised or recommended by Kardinal Industries or ( 2 ) attributable to accessories or attachments authorised or recommended by Kardinal Industries but the usage of those accessories or attachments was outside of normal or recommended use; 
  7. Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents and broken plastics; 
  8. Any device where the serial number has been tampered with, erased or obscured, or is not genuine; 
  9. Normal performance degradation of batteries (please contact Kardinal Industries Support Team for more information on battery degradation);
  10. Damage caused by opening, disassembling or tampering with your device in any way; and 
  11. Devices purchased from unauthorised retailers.